Coffee Related FAQWhat is your most popular coffee? What has more caffeine, a light roast or a dark roast? Why do my beans look oily? What is the difference between organic coffee and conventional coffee? Do you have Fair Trade certified coffees? How is decaf coffee decaffeinated?
Coffee Storage & PreparationWhat is the best way to store coffee? Is it okay to store my coffee in the refrigerator or freezer? How long will my coffee stay fresh? How do I make the best cup of coffee? How do I know what grind to use? What happens if I use the wrong grind?
General FAQWhy is our coffee the best in the world? What are your hours and are you open on the weekends? Are you a coffee shop? Am I able to get a cup of coffee? Do you accept credit cards over the phone?
Local FAQWhat local retail locations do you sell to? Do you only offer the coffees listed on your website? How do I place an order? Can I swing by and pick up a couple pounds today? What forms of payment do you accept?
My Retail AccountDo I need an account to order from your website? How do I register for an account? What if I’ve lost my username or password? How do I remove myself from your email list?
My Wholesale AccountWhy should I make a wholesale account? How do I see and manage what’s in my cart? What forms of payment do you accept? How do I cancel an order? Can I place an order by the phone? How do I place an order wholesale order online?
Retail Online OrdersHow do I place a retail order online? Why should I open an account? How do I order a gift for someone? How do I leave a personalized message for a gift I ordered? How do I see and manage what’s in my cart? What forms of payment do you accept?
Shipping FAQHow do I track my order? When will my coffee ship? How much does it cost to ship my order? How do I get free shipping on my order? My package arrived damaged or did not arrive at all, what do I do? Can I ship parts of my order to different addresses?
Subscriptions FAQHow do I set up a subscription? How do I add an item to my subscription? How do I manage my subscription? I want to make changes to my subscription but I am having problems, can you help? How do I change the quantity for only one shipment? How do I cancel a subscription?
Wholesale Online OrdersWhy should I make a wholesale account? How do I place an order wholesale order online? Why should I make an account? How do I see and manage what’s in my cart? What forms of payment do you accept? How do I cancel an order?
